Refund and Returns Policy

Last updated: April 16, 2025

At zaceun.com, we take pride in delivering high-quality personalized apparel, including custom-printed t-shirts and caps. Your satisfaction is our top priority, which is why we offer a 30-day worry-free return and exchange policy for orders affected by errors on our part.

✅ Approved Returns (Our Mistake)

If there’s an issue with your order due to our error (e.g., wrong design, size, print defect, or damaged item), we’ll gladly offer:

  • Free return shipping
  • A full refund or free replacement (your choice)
  • No restocking fees

Please contact us within 30 days of receiving your order at [email protected] with:

  • Your order number
  • Photos of the issue
  • A brief explanation

❌ Returns Due to Customer Preference (Not Our Fault)

Since we create custom-made products, we cannot resell returned items due to:

  • Wrong size selected by the customer
  • Change of mind
  • Incorrect design submitted

In such cases, we charge a 40% restocking fee (deducted from your refund) to cover production and handling costs.

How to Initiate a Return

  1. Email us at [email protected] within 30 days of delivery.
  2. Include your order number, reason for return, and photos (if applicable).
  3. We’ll review your request and provide return instructions.
  4. Once received and inspected, refunds/replacements will be processed within 7 business days.

Non-Returnable Items

  • Final sale items (clearly marked at purchase)
  • Products damaged due to misuse or improper care
  • Items returned after 30 days

Refund Processing

Refunds are issued to the original payment method. Processing times may vary depending on your bank.

Note: This policy applies only to purchases made directly through zaceun.com. For third-party sellers, please check their return policies.

Questions or Support?

If you have any other questions about our shipping policy or need assistance with your order, please do not hesitate to contact us via:

  • Address: 13910 Bunratty Ave, Rosemount, MN 55068, United States
  • Email: [email protected]
  • Phone: +1 (651) 703-1111
  • Form: Contact Us
  • Support Hours: Mon–Sun: 8:00 AM-8:00 PM CST

Our customer support team is always ready to help you!